Shorter Loop API Documentation
  1. Getting started
Shorter Loop API Documentation
  • Getting started
    • Welcome to the Shorter Loop API Portal
    • Authentication
    • Base URL
    • 2 way Jira Integration
    • Create webhook in Shorter Loop
  • Metrics
    • Create a Key Performance Indicator (KPI)
      POST
    • Update the Key Performance Indicator (KPI)
      PUT
    • Retrieve KPIs not linked to specific product backlog items
      GET
    • Insert KPI's records (Body JSON Payload)
      POST
    • Insert KPI's records (Upload CSV)
      POST
    • Insert KPI's records (Upload JSON)
      POST
  • Idea manager
    • Feedback Collection
      • Create idea and issue
      • Retrieves a list of categories
      • Modify feedback item
      • Removes a feedback item
      • Upvote or downvote a work item
      • Retrieve a feedback item
      • Get comments for a feedback item.
      • Reply to a comment
      • Modify a comment
      • Bulk create feedback items: CSV and JSON
    • Segments
      • Retrieves a list of segments without users
      • Create segment
      • Modify a segment
      • Removes a segment
      • Bulk create users to a segment
      • Manage user segments: move or remove
      • Retrieve segments with users
      • Retrieve segment with users
      • Import Users (CSV/JSON)
      • Sending email to segment members
      • Sending email to selected idm members
    • Bulk create idea manager members
      POST
    • Import Users (CSV/JSON) in IDM
      POST
    • Bulk re-invite in IDM
      PUT
  • Backlog Management
    • Epics
      • Create a new epic
      • Modify an epic
      • Retrieve details of the epic
      • Removes the epic
    • Features
      • Create a new feature
      • Modify a feature
      • Retrieve details of the feature
      • Removes the feature
    • User stories
      • Create a new user story
      • Modify a user story
      • Retrieve user story
      • Removes the user story
    • Assets
      • Attaches files to the workitem
      • Removes an asset
      • Retrieve attachments for the backlog workitem with ID
    • Product Tags
      • Retrieves tags for initiative
    • Teams
      • Get teams and members for product
    • Personas
      • Retrieve personas associated with initiative
    • Get whole backlog tree
      GET
  • Strategy Board
    • Experiment
      • Create a new experiemnt variant
    • Solutions
      • Versions
        • Storymap versions api documentation
        • Create a version
        • Update version
        • Removes a version
        • Retrieve versions
      • Get all storymaps for solution
  • Persona Board V2
    • Segments
      • Permanently deletes a segment
      • Creates a new option
      • Retrieve a list of segments
      • Retrieve a segment
      • Create a segment
      • Removes a segment
      • Removes a segment option
      • Detaches a segment from the persona
      • Update segment option
    • Custom fields
      • Removes a custom field
      • Retrieve a list of custom fields
      • Retrieve a custom field
      • Create a custom field
      • Removes a custom field option
      • Detaches a custom field from persona
      • Retrieve custom fields excluding persona
      • Creates a new option
      • Permanently deletes a custom field
      • Update custom field
      • Update custom field option
      • Attach a custom field to a persona
    • Create opportunities from summary
    • Retrieve notes
    • Retrieve persona
    • Retrieve experiments for Persona
    • Create
    • Retrieve
  • DocsHub
    • Retrieve categories with templates
    • Retrieve a template based on category
    • Create copy of template while using template
  • testing
    GET
  1. Getting started

Create webhook in Shorter Loop

Creating Webhooks in Shorter Loop#

Secure integration with Shorter Loop is made possible through Webhooks, enabling your external systems to receive real-time backlog workitem(s) when key events occur. This guide walks you through creating a webhook and retrieving the Webhook URL.

🔐 Accessing Webhook Settings#

1. Log In#

Open your preferred web browser.
Go to the Shorter Loop login page and log in with your credentials.

2. Navigate to Webhooks#

Once logged in, open your Product Settings.
Navigate to:
Products > Integrations > Webhooks
Note: If you don’t see the “Integrations” or “Webhooks” section, your user role might be restricted. Only Super Admins have access to manage Webhooks. Please contact your workspace administrator to upgrade your access.

➕ Creating a Webhook#

1.
In the Webhooks section, click on the "Create Webhook" button.
2.
A popup titled Create Webhook will appear.
3.
Enter a Name for the webhook. This name is used internally to identify the webhook.
4.
Click Create.

Screenshot 2025-05-23 at 4.59.50 PM.png#

🔗 Copying Your Webhook URL#

Once the webhook is created:
You will see the Webhook URL listed under your newly created webhook entry.
Click the "Copy" icon/button next to the URL to copy it to your clipboard.
This URL should be added to your external service that will receive webhook events from Shorter Loop.
Screenshot 2025-05-23 at 5.00.02 PM.png

✅ Summary#

To set up a webhook in Shorter Loop:
1.
Log in and go to Products > Integrations > Webhooks.
2.
Click Create Webhook and provide a name.
3.
Copy the Webhook URL and configure it in your external system.
For help on handling webhook payloads or building listeners, reach out to hello@shorterloop.com.
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2 way Jira Integration
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Create a Key Performance Indicator (KPI)
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