Shorter Loop API Documentation
API References
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API References
Release NotesHelp CenterKnowledge Base
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  1. Getting started
  • Getting started
    • Welcome to the Shorter Loop API Portal
    • Authentication
    • Base URL
    • 2 way Jira Integration
    • Create Incoming Webhooks in Shorter Loop
    • Create an Outgoing Webhook in Shorter Loop
  • Metrics
    • Create a Key Performance Indicator (KPI)
      POST
    • Update the Key Performance Indicator (KPI)
      PUT
    • Retrieve KPIs not linked to specific product backlog items
      GET
    • Insert KPI's records (Body JSON Payload)
      POST
    • Insert KPI's records (Upload CSV)
      POST
    • Insert KPI's records (Upload JSON)
      POST
  • Idea manager
    • Feedback Collection
      • Create idea and issue
      • Retrieves a list of categories
      • Modify feedback item
      • Removes a feedback item
      • Upvote or downvote a work item
      • Retrieve a feedback item
      • Get comments for a feedback item.
      • Reply to a comment
      • Modify a comment
      • Bulk create feedback items: CSV and JSON
    • Segments
      • Retrieves a list of segments without users
      • Create segment
      • Modify a segment
      • Removes a segment
      • Bulk create users to a segment
      • Manage user segments: move or remove
      • Retrieve segments with users
      • Retrieve segment with users
      • Import Users (CSV/JSON)
      • Sending email to segment members
      • Sending email to selected idm members
    • Bulk create idea manager members
      POST
    • Import Users (CSV/JSON) in IDM
      POST
    • Bulk re-invite in IDM
      PUT
  • Backlog Management
    • Epics
      • Create a new epic
      • Modify an epic
      • Retrieve details of the epic
      • Removes the epic
    • Features
      • Create a new feature
      • Modify a feature
      • Retrieve details of the feature
      • Removes the feature
    • User stories
      • Create a new user story
      • Modify a user story
      • Retrieve user story
      • Removes the user story
    • Assets
      • Attaches files to the workitem
      • Removes an asset
      • Retrieve attachments for the backlog workitem with ID
    • Product Tags
      • Retrieves tags for initiative
    • Teams
      • Get teams and members for product
    • Personas
      • Retrieve personas associated with initiative
    • Get whole backlog tree
      GET
  • Strategy Board
    • Experiment
      • Create a new experiment variant
    • Solutions
      • Versions
        • Storymap versions api documentation
        • Create a version
        • Update version
        • Removes a version
        • Retrieve versions
      • Get all storymaps for solution
  • Persona Board V2
    • Segments
      • Permanently deletes a segment
      • Creates a new option
      • Retrieve a list of segments
      • Retrieve a segment
      • Create a segment
      • Removes a segment
      • Removes a segment option
      • Detaches a segment from the persona
      • Update segment option
    • Custom fields
      • Removes a custom field
      • Retrieve a list of custom fields
      • Retrieve a custom field
      • Create a custom field
      • Removes a custom field option
      • Detaches a custom field from persona
      • Retrieve custom fields excluding persona
      • Creates a new option
      • Permanently deletes a custom field
      • Update custom field
      • Update custom field option
      • Attach a custom field to a persona
    • Create opportunities from summary
    • Retrieve notes
    • Retrieve persona
    • Retrieve experiments for Persona
    • Create
    • Retrieve
  • DocsHub
    • Retrieve categories with templates
    • Retrieve a template based on category
    • Create copy of template while using template
  • Schemas
    • kpi_revisions
    • kpis
  1. Getting started

Create an Outgoing Webhook in Shorter Loop

What is an Outbound Webhook?#

An Outbound Webhook is used to push real-time data from Shorter Loop to your external systems (like Slack, Make.com, or custom APIs).
Screenshot 2026-03-23 at 5.01.43 PM.png
Whenever significant events occur within your workspace—such as a backlog work item being created, updated, or moved—Shorter Loop will package that event data and send it automatically to the destination URL you provide.

Creating an Outbound Webhook#

1. Navigate to Integrations#

Log in to your Shorter Loop account.
Navigate to: Products > Integrations > Webhooks
Note: Only Super Admins have access to manage Webhooks. Please contact your workspace administrator if you don't see this option.

2. Configuring the Webhook#

1.
Click the "Create Webhook" button.
2.
In the popup dialog, ensure the webhook direction is set to Outbound (the default option).
3.
Enter a clear Name to identify this webhook internally.
4.
In the Base URL field, enter the destination URL from your external application. This is where Shorter Loop will send its event payloads (JSON data).
5.
Ensure your external endpoint is ready to receive POST requests.
6.
Click Create.

Using Your Webhook Secret#

Once created, Shorter Loop generates a secure endpoint entry for your outbound webhook.
1.
Depending on your configuration, Shorter Loop may provide a Secret Token associated with this newly created webhook.
2.
You can use this token on your external server to verify that incoming requests are genuinely originating from Shorter Loop and have not been tampered with.
3.
Keep this token secure.

Summary#

Flow: Shorter Loop ➔ External App
Purpose: Trigger external actions or update other platforms when Shorter Loop data changes.
Setup: Create Endpoint in External App ➔ Copy URL ➔ Paste as Base URL in Shorter Loop.
Modified at 2026-03-23 11:33:34
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Create Incoming Webhooks in Shorter Loop
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Create a Key Performance Indicator (KPI)
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